Refund Policy

Refunds Policy

At Fcem Ltd trading as Sparta Guard, we strive to provide a satisfactory experience for our clients and security guards. If you are not entirely satisfied with our services, we offer a fair and transparent refunds policy as outlined below:

1. Refund Eligibility

Clients and security guards may be eligible for a refund in the following circumstances:

• Services were not provided as agreed upon
• The service provided did not meet the expectations outlined
• The service was canceled within the specified cancellation period

2. How to Request a Refund

To request a refund, please contact our customer support team at dispatch@spartaguard.co.uk within 7 days of the service date. Please provide details of the issue and any supporting documentation to help us process your refund request efficiently.

3. Refund Processing

Once we receive your refund request, we will review the details provided and determine if you are eligible for a refund based on our refund policy. Refunds will be processed within 30 days of approval.

4. Refund Methods

Refunds will be issued using the original payment method whenever possible. If this is not feasible, alternative refund methods may be considered.

5. Non-Refundable Items

Please note that certain fees or charges may be non-refundable, such as transaction fees or service charges.

6. Changes to the Refunds Policy

We reserve the right to amend our refunds policy at any time. Any changes to the policy will be communicated to our clients and security guards via email or through our app.

7. Contact Us

If you have any questions or concerns about our refunds policy, please contact us at dispatch@spartaguard.co.uk